SOLAR PV Troubleshooting
Self Service Solar PV Troubleshooting guide for AP Systems, Enphase, and Sunpower.
AP Systems
Enphase
Solar Edge
To begin, select your manufacturer
I don't know
SMA
Sunpower
to schedule service click here:
service call request
service request
Sunpower
AP Systems
Enphase
Use the identifying markers associated with each brand to help you determine what your Solar PV inverter brand is.
Solar Edge
SMA
If your system brand is not listed, contact us for a service call.
service call request
AP Systems
If your system service needs are not resolved using the below directions, click here to submit a service request.
Sunpower
SunPower is currently undergoing bankruptcy proceedings, which has affected our ability to provide warranty support, warranty related service requests, and access to PV monitoring.
Please be aware that response times may be delayed, and certain services may be limited until further notice.
Enphase
If your system service needs are not resolved using the below directions, click here to submit a service request.
SMA
If your system service needs are not resolved using the below directions, click here to submit a service request.
Solar Edge
If your system service needs are not resolved using the below directions, click here to submit a service request.
Solar PV service call request
Name:
Phone number:
Email:
Address:
Notes:
Submit
Solar PV service calls start at $249. To review our Solar PV service policies, please click here.
Your service request has been received.
Our team will be in touch within 48 business hours via email.
Solar PV service call request
Solar PV Service Policies
Disconnected Monitor:
Disconnected monitoring systems can happen due to issues with the internet, power outages, or problems with your modem or home signal. Your system's monitor will become disconnected if you change your Wi-Fi password, home internet service or replace your router.
Inverter Failure:
Most solar PV system inverters are covered by warranties lasting 10-25 years, but the exact period can vary from system to system. This information is included in your contract documents.
Other General Service:
The minimum service fee will be $249 (plus travel, parts, etc.). Your final bill will be based on the extent of the services provided.
Our team is always more than happy to review your system's performance via your online monitoring system to support remote diagnostics and fixes, if applicable. This is always our first step in determining if service is needed at your home. If it is determined that a service call is needed, we will work with you to schedule.
Disconnected monitoring systems can happen due to issues with the internet, power outages, or problems with your modem or home signal. Your system's monitor will become disconnected if you change your Wi-Fi password, home internet service or replace your router.
- If your online system monitoring need reconnection, there will be a service charge. It is the customer's responsibility to maintain the connection between their PV system and their home's internet system. This is something we cannot control beyond your initial installation date.
- The minimum service call fee will apply $249 (plus travel) for system monitoring reconnection.
Inverter Failure:
Most solar PV system inverters are covered by warranties lasting 10-25 years, but the exact period can vary from system to system. This information is included in your contract documents.
- While the physical inverter itself is covered under this warranty period by the manufacturer, ACES standard labor warranty expires 2 years after your installation is complete.
- If you need a microinverter to be replaced, and your systems age exceeds 2 years, you will be billed for the labor portion of the installation.
- Warranting a solar PV inverter requires ACES Energy to submit the failure and proof to the system manufacturer for their approval and review. Once they review and approve, they will mail us replacement parts. This means that warranty inverter replacement scheduling are subject to the manufacturer ship times and when we receive the replacement part.
- The minimum service call fee for replacing microinverters for a roof mounted PV system is $299 (plus travel)
- The minimum service call fee for replacing microinverters for a ground mounted PV system is $249 (plus travel)
Troubleshooting GFCI or String Inverters:
If there’s a problem with your GFCI or string inverter, the minimum service fee will be $249 (plus travel).Other General Service:
The minimum service fee will be $249 (plus travel, parts, etc.). Your final bill will be based on the extent of the services provided.
Our team is always more than happy to review your system's performance via your online monitoring system to support remote diagnostics and fixes, if applicable. This is always our first step in determining if service is needed at your home. If it is determined that a service call is needed, we will work with you to schedule.